FREQUENTLY ASKED QUESTIONS
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can use that link anytime to check your delivery status in real time.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure online payment options to ensure a smooth checkout experience.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 5–10 business days, depending on your location. You’ll receive updates throughout the process.
What is your return and refund policy?
We want you to love your purchase! If you’re not satisfied, you can return unused items within 14 days of delivery for a refund or exchange. Please contact our support team for easy return instructions.
How do I contact customer support?
You can reach our support team anytime via email at support@eonora.com or through our Contact Us page. We’ll be happy to assist you with orders, products, or general inquiries.